Certificate overview
This program aids professionals to enable implementation & certification of enterprise IT Service Management Systems including improvement in maturity of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1.
What you will learn
01
Build service governance frameworks
02
Implement ISO 20000-1 controls
03
Develop service catalogs, SLAs & procedures
04
Incident, change & supplier management
05
Certification readiness
Curriculum
9 modules
- 01ITSM Principles
- 02Service Risk Management
- 03Planning ITSMS Projects
- 04ITSMS Gap Analysis
- 05Service Control Design
- 06Documentation & Registers
- 07Implementation & Training
- 08Internal Audit & Incident Governance
- 09Certification & Continual Improvement
Who it is for
- CIOs
- IT Heads
- Service Managers
- Compliance Officers
- MSP Leaders
Eligibility requirements
Applicants must:
- Hold a degree from a recognized educational organization.
- Have professional experience in the field.
- Sit for and pass the certification examination.
- Adhere to the Professional Development Institute (PDI) Code of Ethics.
Exam Requirements
Online Examination will need to be sat under controlled conditions at a PDI accredited centre.
- 70% passing grade
- Exam available in a range of different languages
- 3 Hours duration
- The examination is offered in multiple languages to support international candidates.
- All candidates are required to sit for their exam at an accredited PDI Test Centre.
- The exam duration is (3) hours.
- Each exam consists of 100 multiple-choice questions (MCQs).
