Certificate overview
This program assists to train professional auditors for ISO 20000-1 certification audits.
What you will learn
01
ISO 20000-1 audit principles
02
Service continuity & availability audits
03
Evidence evaluation & reporting
04
Certification audit leadership
Curriculum
8 modules
- 01ITSMS & ISO 20000-1
- 02Clauses & Controls
- 03Service Risk Management
- 04Audit Standards (ISO 19011 / 17021)
- 05Planning ITSMS Audits
- 06Conducting Certification Audits
- 07Nonconformities & Reporting
- 08Certification Management
Who it is for
- Professional auditors
- CB partners
- compliance & IT leaders
Eligibility requirements
Applicants must:
- Hold a degree from a recognized educational organization.
- Have professional experience in the field.
- Sit for and pass the certification examination.
- Adhere to the Professional Development Institute (PDI) Code of Ethics.
Exam Requirements
Online Examination will need to be sat under controlled conditions at a PDI accredited centre.
- 70% passing grade
- Exam available in a range of different languages
- 3 Hours duration
- The examination is offered in multiple languages to support international candidates.
- All candidates are required to sit for their exam at an accredited PDI Test Centre.
- The exam duration is (3) hours.
- Each exam consists of 100 multiple-choice questions (MCQs).
